Your IT Partner for Dental Service Organizations
Simplify IT, secure patient data, and scale seamlessly across all your locations.
At Your IT Guys, we specialize in providing tailored IT solutions for DSOs, helping you manage IT infrastructure, maintain compliance, and protect patient data across every office.
Frequently Asked Questions
Do you have experience working with dental offices and DSOs?
Yes! At Your IT Guys, we specialize in supporting dental practices and DSOs. With years of experience managing IT for dental professionals, we understand the unique challenges of the industry and how to scale IT solutions as your organization grows.
Are you familiar with dental-specific software like Dentrix, Eaglesoft, or Dexis?
Absolutely. We have extensive experience working with dental software, including Dentrix, Eaglesoft, Open Dental, Dexis, and others. Our team is skilled in troubleshooting and optimizing these tools to keep your operations running smoothly.
How do you help DSOs ensure HIPAA compliance?
We take HIPAA compliance seriously. From implementing secure data storage and encryption to conducting risk assessments and providing documentation support, we'll help you maintain compliance and protect patient data.
What cybersecurity measures do you implement to protect patient data?
Your IT Guys uses advanced security tools and practices, including firewalls, antivirus protection, intrusion detection systems, and regular vulnerability testing. We also offer cybersecurity training for your staff to reduce risks from human error.
Do you offer both onsite and remote support?
Yes, we provide both. Our remote support team handles most issues quickly, while our onsite technicians are available for larger projects or when hands-on service is required.
What is your approach to data backup and disaster recovery?
We implement robust backup solutions with automated, secure backups stored offsite. Our disaster recovery plans are designed to minimize downtime, allowing you to restore operations quickly after an outage or data loss.
Can you handle IT for multiple locations as we scale?
Yes! Scaling IT across multiple offices is one of our specialties. Whether onboarding a single location or integrating a large acquisition, we ensure seamless transitions and consistent support across all your offices.
How quickly do you respond to support requests?
We pride ourselves on fast response times. Our helpdesk team is available to resolve issues quickly, and we offer Service Level Agreements (SLAs) to ensure prompt resolution for critical issues.
How do you onboard new offices without disrupting operations?
Our onboarding process is designed to be smooth and efficient. We assess each office's existing infrastructure, develop a tailored IT plan, and work closely with your team to implement changes with minimal disruption.
What is your pricing structure?
We offer flexible pricing tailored to your needs. Whether you prefer per-user, per-device, or flat-rate models, we'll work with you to create a plan that fits your budget while scaling with your organization.
Can you manage third-party vendors like dental software providers?
Yes, we can. We act as your IT partner, handling vendor relationships and serving as the point of contact for software providers, hardware suppliers, and other third parties to save you time and frustration.
How do you monitor and maintain IT systems to prevent downtime?
We use cutting-edge remote monitoring and management tools to detect and address potential issues before they cause disruptions. Regular maintenance and proactive updates are part of our standard service.
Do you help with long-term IT strategy and planning?
Yes! We work closely with DSOs to create a technology roadmap that aligns with your goals. From future-proofing your IT to planning for growth, we're here to guide you every step of the way.
What makes Your IT Guys the right choice for our DSO?
Your IT Guys combines dental IT expertise, fast response times, and scalable solutions designed for DSOs. We're not just an IT provider—we're a partner dedicated to your success. Let us handle the tech so you can focus on patient care.
What our clients say about us!
Their Service is Unparalleled
One of the most significant reliefs of working with Your IT Guys is that I don't have to give IT a second thought. Our technology is always in expert hands, and the peace of mind that brings is invaluable. Your IT Guys' service is unparalleled—swift responses, rapid solutions, and an efficiency that's simply unmatched.
If you're seeking a recommendation, opt for Your IT Guys. It's essential to work with a team that intimately knows your business sector and software. With Your IT Guys, not only will you get personalized attention from professionals you can trust, but you're also guaranteed to be valued and prioritized.
Abby Dowd
Practice Administrator for Dentistry of Apopka
We Can’t Imagine Not Using Them
With Your IT Guys, we've discovered a team that possesses an
extensive depth of knowledge across all the systems we utilize. They didn't have
to learn our system; they're already experts in dental offices. Their expertise
in data security is especially notable, given the nuanced requirements of the
medical industry. Through streamlining our systems, they've provided
cost-saving recommendations while bolstering our cybersecurity and data breach
protection.
Their standout quality, though, is their proactive management.
Your IT Guys consistently monitor, anticipate, and act—often detecting and
mitigating outages before we even realize there's an issue. Their dedication to
staying one step ahead, coupled with transparent communication, means we're
always informed.
Now that we've partnered with them, the idea of not having
their services is unimaginable. We wouldn't hesitate to commit to them
long-term. We initially had reservations about aligning with a smaller,
specialized firm, and even recommending them to colleagues. However, they've
repeatedly demonstrated their ability to manage growth while maintaining their
swift responses and proactive management of our systems.
Cathy Denson
Practice Administrator for Todd Denson DMD PA
Peace of mind
After several years of observing their performance, I've witnessed Your IT Guys manage both minor glitches and major issues. They're consistently there for us, always ensuring problems are solved. It's truly reassuring to have such unwavering trust in a company.
They ensure we remain secure and updated without overstretching our budget. We're always informed well in advance about any upcoming replacements, be it a new server, monitors, or cables.
Moreover, when our internet has experienced interruptions, particularly due to issues with our internet provider, Your IT Guys proactively reach out almost instantly, always ready with both a primary and contingency plan.
Their service is of rock star caliber, always leveraging the latest in technology. Yet, they haven't lost touch with core values: impeccable integrity, an unyielding work ethic, and an admirable level of patience, especially when assisting those of us who are less tech-savvy.
Heather L. Childers, DDS
We're In Good Hands
Whenever our computer goes down, Your IT Guys are there, fixing the problem as quickly as possible, either remotely or in person. Having worked with Your IT Guys over the years, I've come to truly value the personal connection we've forged with them, giving us the feeling that we're being taken care of. I've even referred them to several people, including my own family, purely because of the honest advice and care they've extended to me.
