November 24, 2025
Holiday seasons bring enough stress without technology glitches adding to the chaos. Customers are rushing to complete last-minute tasks, employees balancing family commitments, and everyone's stress levels are at an all-time high. Avoid compounding the tension with preventable tech mishaps that frustrate your customers.
Consider this your essential guide to Holiday Tech Etiquette — because no business wants to be remembered as the one that spoiled someone's day.
1. Proactively Update Your Online Business Hours
Imagine a customer speeding across town on their lunch break, relying on your Google hours, only to find your doors locked and lights off. That's a surefire way to create a disappointed customer.
Where to update your hours:
- Your Google Business Profile — the primary platform customers trust
- Social media channels like Facebook, Instagram, and Yelp
- Your website's main banner, clearly showing holiday hours
- Apple Maps, as many customers use it to find businesses
Example message: "Happy Holidays! We'll be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to enjoy time with our families. Regular hours resume Monday morning — possibly with a little turkey-induced sleepiness, but eager to assist you!"
2. Craft Warm and Personable Out-of-Office Replies
If you're stepping away, don't leave customers wondering if their message disappeared into a black hole. Your auto-reply should sound like a friendly assistant — professional yet approachable.
Sample auto-response: "Thanks for your message! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll reply as soon as we're back and caffeinated. For urgent matters, call us at (XXX) XXX-XXXX. Wishing you a joyful holiday season!"
3. Keep "Out of Office" Messages Professional and Concise
Stick to the essentials. Customers don't need your detailed travel plans or personal anecdotes about family gatherings.
TMI can cause security concerns and distract from the key info: your absence dates, when they'll get a response, and alternative contacts. Share personal stories on social media instead.
4. Verify Your Phone System Functionality Before Holiday Rush
During the busy season, callers are often hurried and stressed. Ensure your voicemail clearly matches your current hours and doesn't lead callers on a confusing route.
Pro tip: Call your own business line to check for outdated greetings — many companies forget to refresh messages from previous years.
Example voicemail: "Thank you for calling [Business Name]. Our office is closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent assistance, press 1 to reach our on-call team. Happy Holidays, and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines to Avoid Last-Minute Stress
If your business ships products, make sure your customers know the latest order dates. Display "order by" deadlines prominently on your website and send timely reminder emails.
Delays in delivery disappoint customers, but unclear expectations can damage trust. Avoid holiday gift mishaps by keeping customers informed in advance.
Final Thoughts: Thoughtful Tech Etiquette Ensures Happy Customers and Successful Business
Holiday tech etiquette boils down to clear communication, human connection, and respecting your customers' time. With just a few updates, you can prevent frustration and maintain a glowing reputation throughout the season.
Remember, the goal isn't just to sidestep problems — it's to make your clients feel valued and cared for, even when you're offline.
Need support to keep your systems running smoothly and offer a top-notch customer experience this holiday season? Reach out to us at (321) 221-2991 or click here to schedule your complimentary Consult. Let's explore simple steps to keep your business thriving while you enjoy some well-earned rest.
